Job description, responsibilities and duties

The Synot Games customer support representative answers customer inquiries coming from ticketing system, chats, or emails, as well as, perform answers for various reasons. Examples of these customer inquiries can include to set up new customer, update customer records, answer questions, handle complaints, troubleshoot problems, provide information, or conduct proactive calling for various business reasons. Utilizes business applications and the appropriate technology to perform routine activities. Performs daily transactions and processes related work in support of daily operations. Provides internal customer service support that achieves quality and customer service goals with specific attention to slots and table games.

Personality requirements and skills

• Technical skills
• Able to maintain customer confidentiality
• Strong communication, writing skills, and interpersonal skills
• Comfortable with fast-paced schedule-driven development
• Computer literate, experience with Microsoft Office is mandatory
• Ability to work in a fast-paced environment and be able to multitask
• Flexibility with your schedule to meet the needs of the business
• Proficient in data entry/keyboard skills and relevant computer applications
• Previous customer service, sales, sports/casino industry experience is a plus

Employee perks, benefits

• Flexible working hours
• Up to 3 days HomeOffice/week
• 2 additional vacation days
• Fruit days
• Informal working atmosphere

Requirements for the employee

• Candidates with education suit the position
• Secondary with school-leaving examination

Skills:

• English – Upper Intermediate (B2) or Slovak – Proficiency (C2)
• MS Office 365 – Skillful

Job description, responsibilities and duties

We are looking for a responsible assistant to perform a variety of administrative and clerical tasks.

Main responsibilities

• Answering phones and routing calls to the correct person or taking messages
• Taking care of meeting rooms
• Filing and retrieving corporate documents, and reports
• Helping prepare for meetings
• Greeting visitors
• Organizing business trips (booking hotels, air tickets, airport shuttle)
• Travel orders processing
• Responsibility for the  cash register
• Performing office duties that include ordering supplies and managing the records database
• Opening, sorting and distributing incoming emails, and other correspondence
• Provide general administrative support
• Vehicle fleet management
• Helping with organizing teambuilding activities

Employee perks, benefits

• 2 additional vacation days
• Fruit days
• Informal working atmosphere
• Teambuildings
• English courses
• Discounts within SYNOT facilities

Requirements for the employee

• Secondary education with school-leaving examination
• University education (Bachelor´s degree)

Skills:

• English – Upper-Intermediate (B2) or Slovak – Proficiency (C2)
• MS Office 365 – Skillful

Driving Licence

• B

Experience in the position/Sector

• 2 years

Personality requirements and skills

• Time management
• multitasking

Job description, responsibilities and duties

We’re looking for an enthusiastic, organized and skilled developer to join our Games team. You will be creating games using web technologies, contributing to SYNOT games portfolio of over 200 games, deployed in 30+ countries and played by millions of players! If you like giving life to amazing graphics, create eye-catching animations and tweak smooth game flows, we’re looking for you!

Main responsibilities

• Developing our games in TypeScript utilizing our proprietary engine
• Participating in the software development cycle, which includes design, development, unit testing and bug-fixing
• Collaborating with fellow developers, game designers, graphic designers, and quality assurance
• Optimizing games for multi-monitor slot machines with high-resolution graphics, touch controls, LED accents and powerful speakers
  

Personality requirements and skills

• At least 3 years of experience in software or game developer position
• Experience in gaming or related industry is an advantage
• Knowledge of JavaScript or TypeScript
• Knowledge of PixiJS or similar library is an advantage
• Knowledge of NodeJS, HTML, CSS is an advantage
• Experience with animation is an advantage
• Experience with software like WebStorm, Photoshop, TexturePacker or Spine is an advantage
• Organized and driven
• Self-starting attitude
• Analytical thinking and skills, structured way of work
• Proactive approach
• Good team player
• Mindset for continuous learning
• Ability to prioritize tasks, and report any impediments
• English language (mainly written)

Employee perks, benefits

• Flexible working hours
• Hybrid model work
• 2 additional vacation days
• Fruit days
• Informal working atmosphere
• Teambuildings
• English courses
• Discounts within SYNOT facilities

Requirements for the employee

• Secondary education with school-leaving examination
• University education (Bachelor´s degree)
• University education (Masters´s degree)

Educational Specilization

• IT

Skills:

• English – Intermediate (B1)

Number of years of experience

• 3 years

Job description, responsibilities and duties

As a C#/.NET Developer you will be part of software development team to build and extend backend applications running on .NET framework platform. You will have the opportunity to implement specific solutions and actively participating in the functionality analysis.
Are you a good fit for our team? Let’s find out!

You will be part of an experienced team with passion for innovation in a highly creative, inspiring and young environment.
You will have a chance to work with the latest technology on the market and acquire various certificates.
Working at SYNOT Games is an opportunity to work under a stable SYNOT brand with decades of history.
Besides, what else could be more fun than creating games?

We are looking for an experienced developer with

• Strong knowledge in C#/.NET
• Experience with web services (JSON, XML) and WPF
• Good communication skills
• Good overview of the newest technologies and ability to write clean and maintainable code
• An open mind and creative thinking
• Experience with SQL, Git, and DevOps (TFS) is an advantage

Employee perks, benefits

• Flexible working hours
• Up to 2 days HomeOffice a week
• 2 additional vacation days
• Fruit days
• Informal working atmosphere

Requirements for the employee

• University education (Bachelor´s degree)
• University education (Master´s degree)

Skills:

• English – Upper-Intermediate (B2)

Other knowledge

• C# – Advanced
• .NET – Advanced
• WPF – Advanced

Job description, responsibilities and duties

Help us build and improve our software! We are looking for a skilled Software Analyst to join our innovative and growing team. If you are seeking an exciting place to work at, please take a look at the list of responsibilities and requirements below.

Main responsibilities

• Manage and analyze project requirements; design use cases, activity diagrams, entities and their relations using your knowledge of computer capabilities, subject matter, programming languages, and logic
• Maintain, manage and modify all software systems, tools, and applications
• Develop and analyze functional specifications
• Resolve complex issues relating to business requirements and objectives
• Analyze, design, and develop modifications and changes to existing systems to enhance performance
• Design efficient IT systems to meet business and technology needs
• Coordinate with developers to build and implement technology solution
• Integrate multiple systems and reconcile the needs of different team
• Research, evaluate and recommend solutions and appropriate technology to meet user’s need
• Work with customers to maintain existing software as needed throughout their lifetime

Employee perks, benefits

• Flexible working hours
• Up to 3 days HomeOffice a week
• 2 additional vacation days
• Fruit days
• Informal working atmosphere

Requirements for the employee

• Secondary education with school-leaving examination
• Follow-up/Higher Professional Education
• University education (Bachelor´s degree)
• University education (Master´s degree)

Skills:

• English – Upper-Intermediate (B2)

Personality requirements and skills

• A minimum of 3 years experience as a software analyst or related function
• A highly analytical mindset and ability to understand business needs
• Excellent communication skills and problem-solving abilities are essential
• Hands-on experience with technical projects is a must

Job description, responsibilities and duties

The primary function of Compliance Manager in SYNOT Games compliance team is to ensure compliance with licence conditions and regulations. The role covers licence applications and regulator feedback thereon, implementation and ongoing compliance to licence obligations, coordinating reporting requirements and handling internal and external queries on the jurisdiction.
As a Compliance Manager, you will have important function of assisting to design, implement and maintain continuous internal compliance policies, procedures, systems, and products.

Main responsibilities

• Keep up with new regulatory requirements and follow up internally on their implementation
• Manage and lead licensing process
• Manage and lead internal and external audits
• Perform compliance checks on B2C business
• Prepare compliance policies and procedures and ensure that they are up to date; propose and drive changes if necessary
• Communicate and coordinate company lawyers in various countries regarding licencing and compliance matters
• Assistance in the due diligence process / AML process
  

Employee perks, benefits

• Flexible working hours
• Hybrid model work
• 2 additional vacation days
• Fruit days
• Informal working atmosphere
• English courses
• Discounts within SYNOT facilities

Requirements for the employee

• University education (Bachelor´s degree)
• University education (Master´s degree)

Skills:

• English – Upper-Intermediate (B2) and Slovak – Proficiency (C2)

Driving Licence

• B

Personality requirements and skills

• Excellent Organizational Skills
• Proficient Communication Skills in both Slovak and English language
• Critical Thinking ability
• Effective Problem-solving
• Experience in the field of law and regulation is an advantage
• Experience in iGamig is advantage

Job description, responsibilities and duties

Joining SYNOT Games as a Personal Assistant to the CPO, you will be embarking on an enriching career path, being involved in the daily operations of a C-level executive, entrusted with managing communications, schedules, and critical documents. While this role includes involvement in high-level operations, it is potentially suitable as unique opportunity for committed entry-level candidates to learn and develop professionally in a supportive and dynamic environment.

Key responsibilities

• Executive Support: Act as the right hand to the CPO, ensuring efficient management of schedules, emails, and high-level tasks
• Meeting Management: Attend meetings alongside the CPO, take detailed notes, and follow up on action items to drive accountability and progress
• Document Preparation: Assist in preparing and reviewing documents, ensuring precision and accuracy
• Communication Management: Prioritize and manage the CPO’s inbox, ensuring critical emails are responded to promptly and draft responses for less complex correspondence
• Time Management: Strategically manage the CPO’s calendar to balance meeting time with dedicated work periods, preventing overbooking and optimizing productivity
• Continuous Learning: Proactively learn about the iGaming industry and the inner workings of a product-driven IT company to enhance your support capabilities

Employee perks, benefits

• Flexible working hours
• 2 additional vacation days
• Fruit days
• Informal working atmosphere

Requirements for the employee

• Secondary education with school-leaving examination
• University education (Bachelor´s degree)
• University education (Master´s degree)

Skills:

• English – Advanced (C1) and Slovak – Proficiency (C2)

Other knowledge

• Microsoft Office – Skillful

Driving Licence

• B

Experience in the position/sector

• 2

Personality requirements and skills

• Professional Skills: Exceptional time management, organization, and attention to detail
• Communication: Fluency in English and Slovak at a C1 level, with the ability to communicate effectively at all levels of the organization
• Tech Savvy: Competent with Microsoft Office applications with the aptitude to quickly learn new software as needed
• Independence: Capacity to work autonomously, with minimal supervision, and a track record of producing error-free work
• Experience in the field of law and regulation is an advantage
• Flexibility: Ability to adapt to a dynamic environment, with a presence in the office expected, especially in the initial 6 month

Job description, responsibilities and duties

Are you familiar with the IT environment and are you interested in how solutions are created in the world of SLOT machines and jackpot systems? Join the team of IT experts and become part of an IT solution that will make sense thanks to you. If you are interested and have experience in IT and people management, do not hesitate to contact us.
We are looking for a leader who takes pride in organizing, collaborating, and communicating with internal and external stakeholders to ensure the success of team goals and objectives.

Main responsibilities

• Responsibility for team deliveries and the people within the team
• Responsibility for efficient resource allocation and utilization
• Providing visibility of project status by reporting to other teams and senior management
• Working with other teams to organize, schedule, and deliver work dependencies in cross-team projects
• Evaluation of team metrics and definition of team improvements
• Evaluation of team member career progression
• Improvement of processes and methodologies
• Leading a team of max 12 people

Employee perks, benefits

• Flexible working hours
• Hybrid model work
• 2 additional vacation days
• Fruit days
• Informal working atmosphere
• English courses
• Discounts within SYNOT facilities

Expected date of completion of the selection process

• 1st June 2024

Requirements for the employee

• University education (Bachelor´s degree)
• University education (Master´s degree)

Educational Specialization:

• Management, IT

Skills:

• English – Advanced (C1)

Other knowledge

• Azure DevOps Server – Advanced
• MS Project – Basic

Experience in the position/sector

• 3

Personality requirements and skills

• At least 2 years of experience in a related position
• Structured way of working and strong organizational skills
• Capable of taking initiative, with a firm understanding of the final goal
• Proactive approach
• Ability to prioritize multiple tasks and meet deadlines
• Attention to detail and independent quality assurance of own work
• Expertise in people management and leadership
• Excellent verbal and written communication skills
• English language (written and spoken)
• Experience with Azure DevOps is an advantage
• Experience with MS Project (or other work tracking tool) is an advantage

Job description, responsibilities and duties

We are looking for a „mini CTO“. You are an expert in your field but also have skills in R&D, management, leadership, etc. We expect you to be able to work in any team (various products) and back up your colleagues when needed. You must understand the unique needs of each team, work with people to increase efficiency, set up new processes, tools, etc. Your primary job is not coding but leading and mentoring people. We expect you to take the initiative, bringing innovative ideas and solutions.

You will be part of the software development team to build and extend backend applications running on the .NET Core platform. You will have the chance to use the newest frameworks and tools while working on tasks and actively participating in the application’s design.
As a backend evangelist, you are given a unique opportunity to shape both the company culture and technology stack using modern tools and methodologies.

Evangelist

• Help implement new technologies, tools and processes
• Identify and understand where the need for change or improvement in the company is, you can help with testing, prototyping, implementation and provide feedback

Mentor

• Know all your colleagues, their strengths, and weaknesses within your area of responsibility
• Utilize all skills in your team and help team members to learn from each other
• Help people to grow, so they can fully use their potential
• Create a learning process and how people will share their knowledge and experiences
• Create an onboarding process for newcomers

Mediator

• Be a bridge between teams and management
• Validate inputs from colleagues and help manage their expectations, while reflecting on the needs and questions from management (e.g., when managing escalations, defining the complexity of tasks etc…)
• Stay neutral and be able to solve
  conflicts
• Improve communication between departments and within each team

Employee perks, benefits

• Flexible working hours
• Up to 3 days Home Office a week
• 2 additional vacation days
• Fruit days
• Informal working atmosphere

Requirements for the employee

• University education (Bachelor´s degree)
• University education (Master´s degree)

Skills:

• English – Upper-Intermediate (B2) and Slovak – Proficiency (C2)

Other knowledge

• C# – Expert
• .NET – Expert
• SQL – Skillful
• Azure DevOps – Skillful

Driving Licence

• B

Experience in the position/sector

• 2

Number of years of experience

• 4

Personality requirements and skills

• Strong knowledge of C#/.NET
• Experience with Service Oriented Architecture
• Good communication skills
• Good overview of the newest technologies and ability to write clean and maintainable code
• An open mind and creative thinking
• Experience with Service Fabric, SQL, Git and DevOps (TFS) is an advantage